FAQ

Frequently Asked Questions

Everything you need to know before we start working together.

It depends on the scope. Smaller projects can move from briefing to delivery within a few weeks, while website builds, growth systems and larger campaigns usually run across several stages. Before we begin, we agree the scope, milestones and realistic delivery timeline with you.

Only the access required for the work we are delivering. This may include your website, analytics, advertising accounts, social channels, CRM or email platform. We will always explain what we need, why we need it and who should retain ownership.

Your core business accounts should remain under your ownership wherever possible. Final approved assets and deliverables created for your project are handed over according to the agreed scope. We avoid building systems that leave clients unnecessarily dependent on us.

Marketing is rarely “finished” at launch. We review performance, identify what is working and make agreed refinements. Ongoing clients receive continuous optimisation, while project-based clients can request further support or a new phase of work when needed.

We use access only for the agreed work, follow sensible permission controls and avoid unnecessary sharing of credentials. Where a project involves personal data, tracking or marketing consent, we build with GDPR and good data-handling practices in mind and flag areas that need specialist legal advice.

Yes. We can work within your current marketing stack and collaborate with existing developers, designers, sales teams, internal marketers or specialist suppliers. We would rather improve what already works than replace tools or partners without a clear reason.

Yes. OSDM works through both project-based engagements and monthly retainers. Retainers are best when you need consistent marketing management, optimisation and support; project work is better when there is a defined objective, scope and finish point.

We begin with the commercial objective, not the list of tasks. That means agreeing what success should look like, choosing the right channels and tracking the metrics that matter. Reports are used to make decisions, not simply to show activity.

We make digital marketing easier to understand and easier to manage. Instead of adding more complexity, we connect strategy, creative, media, technology and measurement around your goals — so you can focus on running the business while we take care of the marketing engine.

We work especially well with SMEs and growing organisations that need experienced marketing support without building a large in-house team. We also support larger organisations on specific campaigns, digital projects and specialist growth initiatives.

To demystify digital marketing and make high-quality growth support more accessible. We want clients to understand what is being done, why it matters and what the results mean — while giving them the space to focus on what they do best.

That is completely fine. A discovery call is designed to clarify the problem before recommending a service. We can review your current position, priorities and marketing gaps, then suggest the most practical next step rather than pushing you into a package you do not need.

Still have questions?
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If you didn’t find the answer you need, our team is here to help. We’ll discuss your goals, answer your questions and help you identify the right next step for your business.

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How we can help

We’re here to answer your questions, understand your needs, and help you choose the right next step.

  • Answer questions about our services
  • Recommend the best next step
  • Explore your goals and opportunities
  • Discuss timelines, scope, and fit